How long will it take for my order to be delivered?
Delivery times vary based on your location and the season. Typically, orders are processed within 1-2 business days and shipped promptly. Standard shipping usually takes 5-7 business days, while express options are available for faster delivery. We recommend placing orders early, especially during peak festive seasons, to ensure timely delivery.
Do you accept returns or exchanges?
We are a small business and each gift item is personally curated. We appreciate you respect that we do not accept returns or exchanges. However, if there is an issue with your order or if any items arrive damaged, please reach out to us within 48 hours of delivery. We will work with you to resolve the issue promptly.
Is there an in-person store where I can see the products?
Currently, The Orange Plates operates exclusively online. This allows us to offer you a curated selection of beautifully designed hampers at your convenience. While we don’t have a physical store, you can explore our entire collection here on our website!
Where are you located?
We are based in the Chicago suburbs (Illinois) and ship our curated gift hampers across the United States.
Can I exclude the receipt from the package?
Absolutely! By default, we do not include receipts or invoices in our packages. You receive the payment confirmation via email when you place the order.
What is the minimum order quantity (MOQ) for bulk order discounts?
For bulk orders, we offer discounts on a minimum quantity of 10 units. If you’re interested in ordering in bulk for a special occasion or corporate gifting, please reach out to us, and we’ll be happy to assist with customized options and pricing.
Do you offer customized gifts, and what is the MOQ for these?
Yes, we love creating customized gift hampers tailored to specific themes or preferences! The MOQ for customized products is 10 units. Please contact us directly to discuss your customization ideas!
Are shipping rates different for bulk orders?
Yes, standard shipping rates do not apply for bulk orders. For bulk purchases, a flat shipping fee of $1 per unit will be charged.
Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery online.
Do you offer international shipping?
At this time, we only ship within the United States.
How can I contact you for more questions?
We’re here to help! If you have any additional questions, please feel free to contact us via email at theorangeplates@gmail.com. We aim to respond within 24 hours.